Privacy Policy

Last updated: 18 March 2026 — Courts Padel at The Retreat Elcot Park

1. Who We Are

Courts Padel operates padel tennis courts at The Retreat Elcot Park, Elcot, Newbury, Berkshire, United Kingdom. For the purposes of UK data protection law (the UK General Data Protection Regulation and the Data Protection Act 2018), we are the data controller for the personal data collected through this website (courtspadel.co.uk).

2. What Data We Collect

We collect different types of data depending on how you interact with our website:

a) Information you provide directly

• Contact form: Name, email address, phone number (optional), subject, and message content.
• Tournament entries: Player names, email addresses, phone numbers, division preference, and partner status.

b) Information collected automatically

When you visit our website, we automatically collect certain technical data to understand how our site is used and to improve your experience:

• Device information: Device type (desktop, mobile, tablet), browser name and version, operating system.
• Screen data: Screen resolution, viewport size, pixel density.
• Network: Connection type (e.g. 4G, WiFi) where available.
• Location indicators: Language preference, timezone (e.g. "Europe/London"). We do not collect precise GPS location.
• Browsing data: Pages visited, entry page, referring website or domain, page load times.
• IP address: We do not store your raw IP address. Instead, we store a one-way cryptographic hash (SHA-256) that rotates daily. This allows us to count unique visitors without being able to identify you.
• UTM campaign parameters: If you arrived via a marketing link, we record the UTM source, medium, and campaign.

c) What we do NOT collect

• We do not collect names, email addresses, or any personally identifiable information through our analytics.
• We do not use fingerprinting to track you across websites.
• We do not sell, rent, or trade any personal data.
• We do not use third-party advertising trackers.

3. Why We Collect It (Lawful Basis)

Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

Our legitimate interest in website analytics has been balanced against your privacy rights. We mitigate the impact by: hashing IP addresses daily so they cannot be reversed, not collecting personally identifiable information, not sharing analytics data with third parties, and retaining data only as long as necessary.

4. Website Analytics & Cookies

Our own analytics

We operate a first-party, self-hosted analytics system on our own servers. This system:

• Does not set any cookies
• Does not use localStorage or fingerprinting
• Stores only hashed IP addresses (rotated daily)
• Cannot track you across other websites
• Does not collect personally identifiable information

This data helps us understand which pages are popular, what devices our visitors use, and how visitors find our site.

Google Analytics

We also use Google Analytics 4 (property: G-HG3KB8Z5NP) which is a third-party service provided by Google LLC. Google Analytics uses cookies to collect aggregate data about website traffic. Google's processing of this data is governed by Google's Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser's cookie settings.

5. Contact Form Data

When you submit the contact form on our website, we collect your name, email address, phone number (if provided), subject, and message. This data is:

• Stored securely in our database
• Used solely to respond to your enquiry
• Accessible only to authorised Courts Padel staff
• Not shared with any third parties
• Retained for as long as necessary

Replies to your message are sent via email using encrypted SMTP. A hash of your IP address is stored with your submission for anti-spam purposes only.

6. Tournament Entries (Courts Cup)

When you register for a Courts Cup tournament, we collect player names, email addresses, phone numbers, division, and partner preferences. This data is:

• Used to manage your tournament entry, arrange pairings, and communicate event logistics
• Stored securely in our database
• Accessible only to authorised Courts Padel staff and tournament organisers
• Retained for as long as necessary

Confirmation emails are sent to the address you provide at the time of registration.

7. Booking Redirects

When you click a "Book a Court" button, you are redirected to Playtomic (playtomic.com), a third-party booking platform. We record which button was clicked (e.g. "hero section", "pricing card") to understand which parts of our website drive bookings. We do not collect any personal data during this process.

Your use of Playtomic is governed by Playtomic's Privacy Policy.

8. Who We Share Data With

We do not sell, rent, or trade your personal data. Data may be processed by the following categories of service provider, all under appropriate data processing agreements:

• Email delivery: SMTP email provider (for sending contact form replies and tournament confirmations)
• Hosting: Our web server hosting provider (where the database is stored)
• Google: Google Analytics for aggregate website statistics

We will also disclose data if required to do so by law, regulation, or court order.

9. How Long We Keep Data

10. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

• All data transmitted between your browser and our server is encrypted using HTTPS/TLS
• IP addresses are one-way hashed using SHA-256 before storage
• Database access is restricted to authorised personnel
• Email communications use encrypted SMTP (TLS/SSL)

11. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@courtspadel.co.uk. We will respond within one month as required by law.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

12. Cookie Policy

Our website uses a minimal number of cookies:

Our own first-party analytics system does not set any cookies. You can control cookies through your browser settings. Disabling cookies will not affect the public-facing website experience.

13. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at hello@courtspadel.co.uk and we will promptly delete it.

14. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Material changes that affect how we process your data will be communicated via our website.

15. How to Contact Us

If you have any questions about this privacy policy, your personal data, or wish to exercise your rights, please contact us: